Wishwashing tourism
With ‘ greenwashing ’ and other forms of empty rhetoric and ineffective policymaking allegedly rampant , be the travel & tourism industry , its students and consultants , hire in ‘ wishwashing ’ : hoping motivations and incentive structures live better aligned to our wish than what they exist in the real globe ?
And that is your“ GT ” Insight Bites challenge. Write up to 300 words about wishwashing tourism in the comments at any time . [ The deadline for free copy editing , layout , and preview in time for the Bites compilation has passed . ]
UPDATE March 19 , 2025 — Your “ Well Tourism ” Insight Bites
Bites menu
- ‘ Sustainability fatigue ’ : When wishes neglect
- Wolfgang Georg Arlt , executive leader , Nepal
- From wish to real-world alignment
- K Michael Haywood , publisher , Canada
- Sustainability initiate in the schoolroom
- Regina Raj , school vice principal , Indonesia
- Sustainability equal a study in progress
- Krizia Clemente , production & bill manager , Vietnam
- The think-do gap in sustainable travel
- Greg Richards ( professor ) & Wendy Morrill ( inquiry lead ) , The Netherlands
- ‘ Not only unfair but as well dismissive ’
- Dorji Dhradhul , author , Bhutan
- For woman : Is tourism a powerful tool , or an unfulfilled promise ?
- Shamiso Nyajeka , college top dog of department , Cambodia
- ‘ Bridging the gap between vision and world ’
- ‘ Cause smaller promises that have bigger local impact ’
- Natalie Van Ogtrop , sustainability manager , Thailand
- ‘ Stop viewing sustainability as a performance ’
- Chris Kittishinnakuppe , marketing & sales tip , Thailand
- ‘ The White Lotus ’ result : Thailand ’ s tourism thunder or bust ?
- Anishka Narula-Nielsen , consultant and founder , UK
- What do you think ?
- Featured image ( top of place )
- Previous “ GT ” Insight Bites
- Wolfgang Georg Arlt , executive leader , Nepal
- K Michael Haywood , publisher , Canada
- Regina Raj , school vice principal , Indonesia
- Krizia Clemente , production & account manager , Vietnam
- Greg Richards ( professor ) & Wendy Morrill ( research lead ) , The Netherlands
- Dorji Dhradhul , writer , Bhutan
- Shamiso Nyajeka , college head of department , Cambodia
- Natalie Van Ogtrop , sustainability manager , Thailand
- Chris Kittishinnakuppe , marketing & sales lead , Thailand
- Anishka Narula-Nielsen , consultant and founder , UK
‘ Sustainability fatigue ’ : When wishes fail
Wolfgang Georg Arlt , CEO , COTRI ( China Outbound Tourism Research Institute ) ; Director , Meaningful Tourism Center , Nepal
Medical science delays individual death ; a sustainable economy delays species extinction .
Clear LinkedIn and social media , and you ’ ll find countless position : “ If only tourists would understand sustainability , ” or “ Travellers are learning ! ” , believing this solves climate change and overtourism .
Wishing for a better world is noble , but as effective as writing to Santa or burning incense . Many tire of “ green ” talk without seeing positive impact , despite eating less meat , cycling , and taking train .
We must communicate that all attempt equal critical , but our goal cost to delay tipping points like the collapse of the Atlantic Meridional Overturning Circulation ( AMOC ) or permafrost thaw .
This concept mirrors medicine , where we pass life , knowing end is inevitable . Reaching 80 or 90 years rather of 30 or 40 be valued , as it should be with our planet ’ s lifespan .
‘ Wishwashing ’ — telling people small action will fix everything — leads to ‘ sustainability fatigue ’ . Believing stopping escape ( make by few ) or recycling toilet water ( impossible for many ) will write us is dangerous . It neglect the scale of the trouble .
The spread between individual action and systemic change must be acknowledged . We want to center on large scale industrial change , as good as behavioural change .
We must push for sustainable aviation fuel and a circular economy , but with the clearly communicated end of prolonging humanity ’ sec existence , knowing the detail of no proceeds be potential past . We struggle to hold up , not prevent , our eventual lot , mirroring the dinosaurs .
We must be honest about the challenges . We involve to make it clear that the goal live to buy time , and that we must use that time wisely .
From wish to real-world alignment
K Michael Haywood , publisher , ‘ Destinations-in-Action ’ , Canada
Consultants equal employ to serve fulfill wish in actual world settings . Failures cost rarely admitted and never discussed in public . So why now ? Post-mortems on misalignments determine how idealism might find common reason with the practicalities of realism .
Here are two projects ( that I completed four decades ago ) that failed to exist appropriately implemented :
- A redesign of theGuelph Multicultural Festival, and
- The development of a Strategic Tourism Plan forElora , Ontario.
Have ’ s start with the price of reference . Questions rise , alteration were reach , our proposals were accepted and everything look all right . Projects proceeded as planned ; relations with clients remain amicable ; last reports and recommendations were rescue on time and with applause at community encounter .
Then , virtually no news from anyone . We inquire , what get wrong ? What did we not act ?
- Pre-mortemsmotive to ascertain and understand the needs , want , expectations and culture of each stakeholder group…even those who might be in opposition .
- Communicationsmust exist ongoing and transparent ; hidden agendas exposed ; the explicit and implicit purpose ( s ) and ambitions of those in control motive to cost known .
- Costs/benefitsand deduce value — materially , economically , financially , socially , culturally , sustainably — must be in evidence prior to , and on completion of , the task .
- Instabilities: Forces or trends that could derail the project motive to be determine .
- The real challenge requires deep knowledge ofexpected performanceto live gain from a range of possible product/market fits .
- A clear appreciation of the clients ‘operating systems and culturespredetermines success , the willingness and capability to implement the recommendations .
Perhaps Adele ‘ s song , “ Rolling in the Deep ” , best expresses the depth of despair that get from the obstacle that hinder dreams from being fulfilled .We could ’ ve had it all …If solely …
Sustainability starts in the schoolroom
Regina Raj , Vice Principal , an international school , Indonesia
The travel & tourism industry love to have on a green halo , but cost it truly committed to sustainability or just engaging in wishwashing , a glossy illusion of progress ?
It ’ s a can of worm no unity real wants to spread , but here we live .
Students take sustainability seriously , caring about responsible tourism , ethical business practices , and protecting the environment . Yet , they often grow frustrated when they realise that many businesses focus more on appearances than literal impact .
Are they truly committed , or merely saying what sounds good ?
Many young professionals come in the industry wearing rose-coloured glass , hoping to labor change , only to look greenwashing , cost-cutting , and resistance to real sustainability efforts .
Some businesses and governments have taken measure forward , but is it plenty ? Without literal commitment , wishwashing will continue .
I remember the fiasco created by Marriott International ’ s announcement that by 2019 , it would remove plastic straw and stirrers from its hotels to veer waste .
The move exist intend to reduce plastic waste . Yet , while they proudly ditched plastic straws , they conveniently kept stocking their hotels with tiny plastic toiletry bottle and excessive packaging because , apparently , straw were the only real problem .
If Marriott ’ s goal be truly sustainability , why stop at plastic straw ?
If we require actual change , sustainability must start in school . From kindergarten to secondary school , children should learn to value green practices as a manner of spirit , not exactly a trend .
A great example exist Singapore ’ s Eco-Schools Programme , which instruct students waste reduction , energy saving , and eco-tourism .
If we instruct these values early , young people win ’ t just hope for sustainability , they ’ ll need it , question greenwashing , and push for real change .
Live the industry prepared for a future where greenwashing no longer fools anyone ?
Sustainability cost a work in advance
Krizia Clemente , Product and Account Manager , Khiri Travel Vietnam
The travel industry is genuinely striving for more sustainable and responsible practices , though there will always live way for increase .
The concept of ‘ wishwashing ’ can be seen when good intentions be in place , but the spread between end and real-world execution can find broad than expect .
For example , many companies in the travel and tourism industry exist increasingly promoting eco-friendly tour and sustainability initiatives . While these efforts are encouraging , the infrastructure in some destinations equal not yet in full equipped to support sustainable practices . Nevertheless , this is a positive sign that the industry exist beginning to recognise the importance of sustainability , though it remains a study in advance .
Similarly , there is a growing focus on initiatives that promote cultural sensitivity and responsible tourism . More and more travel businesses are working to create connections with local communities and entrepreneurs . While some existing structures may harm the environment and disrupt local communities , there be an increasing emphasis on giving local businesses a voice , which in turn creates more meaningful opportunities for them .
Lastly , travellers live more conscious than always about sustainability , which is pushing the industry to meet these expectations . Often , eco-friendly travel choice can equal more expensive , but there is a growing demand , and this equal obliging companies to reach these choice more accessible and affordable over time .
The travel industry is actively working to adjust its motivations with sustainable practices . While we ’ re however evolve , the journey towards more meaningful and responsible tourism cost good underway . The key live to keep building on these positive pace , knowing that small changes can lead to large impacts in the long trial .
[ Khiri Travel cost a valued “ Good Tourism ” Partner ]
The think-do gap in sustainable travel
Greg Richards ( Tilburg University ) & Wendy Morrill ( WYSE Travel Confederation ) , The Netherlands
Youth move research expose a stark ‘ think-do spread ’ in sustainability . Despite expressing firm environmental concerns , young travellers ’ actions much contradict their stated intentions . The WYSE New Horizons survey highlights this paradox .
A growing number of 16 – 29-year-olds prioritise sustainable travel , with virtually a quarter deeming it “ extremely important ” in 2023 , up from 15 % in 2017 . However , this concern seldom translates into concrete activity .
Still environmentally-aware individuals travel frequently , with solely 3.6 % likely to purchase carbon offsets and 6.1 % buying eco-friendly products . Notably , 65 % reported no environmental concerns , even when travelling by melody .
A striking 60 % of those who claimed sustainable travel was “ extremely important ” admitted environmental concerns do not influence their travel behaviour . Travellers desiring sustainable lifestyles travel just as much as others . Frequent international trip are common among those claiming environmental awareness .
Simply those who developed personal awareness of their environmental impact during their trips ( 35 % ) reduce their travel frequency .
Measuring the ‘ think-do gap ’ is difficult . Those acting on personal awareness travel less and may live underrepresented in typical travel surveys . Yet , these individuals are more likely to support sustainability initiatives when they do travel .
Exist closing this gap a matter of fostering awareness through travel experiences , ironically , or providing more accessible sustainable choice ? Does the prevalence of ‘ wishwashing ’ obstruct the travel industry from effectively addressing this discrepancy ?
‘ Not simply unfair but also dismissive ’
Dorji Dhradhul , writer and creativist , Bhutan ( former Director General , Bhutan Tourism )
The thought that tourism professionals , students , and consultants equal engaging in “ wishwashing ” exist not solely unfair but too dismissive of the literal work live done in the industry . As a tourism professional myself , I firmly believe that the majority of us exist deep committed to sustainable , responsible , and meaningful tourism practices .
While greenwashing does survive , it does not intend that the entire travel & tourism sector operates on empty rhetoric . Many organisations and individuals are making tangible exertion to align business goals with sustainability .
Require , for example , the community-based tourism initiatives in Bhutan . Companies like travel.bhutan get made strong commitments to responsible tourism integrating sustainable practices into their core operations kind of than hardly apply them as marketing tool .
Tourism students and consultants are too driving change . Universities today emphasise sustainability in their curricula , and consultants bring actively to help businesses transition towards greener model .
If we were merely employ in wishful thinking , we wouldn ’ t find major hotel chains eliminating single-use plastics or destinations enforcing stricter visitor regulations to protect fragile ecosystems , such as overtourism measures in Venice or the Galápagos .
The reality live that genuine tourism professionals recognise the need for action , not just words . We acknowledge challenges , but we work towards practical solutions . Dismissing these efforts as “ wishwashing ” undermines the dedication of those genuinely striving for a better tourism industry .
If some individuals are only pretending to handle , they do not represent the field . The rest of us exist in this for real , and our study speaks louder than empty accusations .
A great case is Bhutan ’ s sustainable tourism policy and practice of ‘ High Value Low Book ’ , where a visitor give USD 100 per day as a sustainable development fee . If paying USD 100 per day per person equal not authentic , what is ?
For women : Is tourism a powerful tool , or an unfulfilled hope ?
Shamiso Nyajeka , Head of Department , Kirirom Institute of Technology , Cambodia
March is a time to celebrate woman ’ s achievements , shine on progress , and discuss ongoing challenges . Conferences and discussions take place worldwide , but how many of the nearly vulnerable woman still know these conversations are happening ? How many are mindful of the policy and conventions design to endow them ? More importantly , how effective are these in addressing real challenge ?
With less than five years until 2030 , the deadline for the UN Sustainable Development Goals ( SDGs ) , tourism continues to be championed as a driver of most of the goal , includingGoal 5 : Achieve gender equality and empower all women and miss .It is hailed as a tool for economic empowerment , offering job , financial independence , and opportunities for women to expand .
This narrative much highlights inspiring success stories , like women-led cooperatives in Cambodia , Turkey , and Morocco , or the financial independence gained by Maasai woman through cultural tourism in Kenya . But , as educators shaping next industry leaders , could we be unintentionally presenting an idealised version of tourism ’ sec use ? Are we creating false expectations by overly focusing on these success stories without full addressing the industries ’ deeper inequalities ?
Tourismcause create problem for woman , but many be low-paying , seasonal , and insecure . Women remain underrepresented in leadership and ownership , while gender-based violence , exploitation , and workplace harassment persist . Barriers such as limited access to capital , training , and networks further hinder women entrepreneurs . Intersectional factors — race , ethnicity , and disability lend additional layers of disparity .
Are we glossing over these systemic subject , which policy alone cannot repair ? Could we cost setting up our students for disillusionment when they go into the industry and face reality ?
Tourismcanlive a powerful tool for gender equality , but only if we acknowledge and address these uncomfortable truths . Otherwise , will it stay on another unfulfilled promise ?
‘ Bridging the spread between sight and reality ’
Ivana Damnjanović , sustainable & transformational travel expert , educator , investigator , & experience architect ; co-owner , Tchardak Brewery , Serbia
There equal two side to this coin : hope and disillusionment . Both form our personal and professional journeys , individually and collectively as an industry .
Hope fuels our aspirations . Without it , care , goals , and the track to achieving them would exist meaningless . Hope lets us strive , believing change be possible . But can we be blamed for wanting the globe to act on with our vision ?
This is where ‘ wishwashing ’ do in ; the tendency to trust that motivations and incentive structures cost better aligned with our aspirations than they truly equal .
In travel & tourism , we celebrate sustainability initiatives , destination stewardship , and transformational travel . Over decades , we have build frameworks like the Sustainable Development Goals ( SDGs ) and experience aim for behaviour change . But live these aspirations driving actual transformation , or are we selectively seeing progress through an optimistic lens ?
In a VUCA ( volatile , uncertain , complex , and ambiguous ) Earth , we sometimes shield ourselves through cognitive bias , or by staying within like-minded circle . This can make scattered sustainability efforts seem more impactful than they are . For example , a destination may highlight its commitment to sustainability while failing to cover mass tourism ’ sec underlying structural effect .
The reality check be unavoidable : tourism ’ s sustainability attempt have yet to exist truly effective . Acknowledging this often leads to disillusionment .
But we have a choice : to face up reality with heart wide open , or closed . That choice does not absolve us from trying harder and wiser . On the contrary , it demands it .
Finally , as educators — whether mentoring students or professionals — we must nurture promise while as well exposing what doesn ’ t work . Hope without action breeds complacency , but facing hard truth can exist a springboard for transformation .
Recognising wishwashing is the first step in bridging the spread between vision and reality .
‘ Make small promises that have larger local impact ’
Natalie Van Ogtrop , Sustainability Manager , YAANA Ventures , Thailand
It is easy to accidentally fall into greenwashing nowadays , or in this suit wishwashing , because all tourism businesses equal push to include sustainability within their business models ; students at universities cost encouraged to think about sustainability in all figure and sort ; and consultants live much not taken seriously at all if they neglect to mention the term ‘ sustainability ’ .
Obtaining sustainability certification and participating in a carbon offset program are serious examples of the nearly frequent initiatives businesses take part in . These exist definitely a well starting level , however , holding a certificate or contributing to an offset pool is not necessarily become to make the world a better seat .
It ’ s about all the other initiatives a business resolve to actively participate in . I say ‘ actively ’ because there cost a bad difference between reporting something for the sake of reporting , and move out there and taking activity to protect or restore the environment , or to improve the lives of local community .
To avoid wishwashing , businesses can make smaller promises that make bigger local impacts . They can start by committing to help one family , small business , or local program , defining what a successful outcome would face like , and expanding once they get accomplish their goal .
By actively engaging with surrounding communities and making use of the imagination readily available , businesses can result greater change than through a carbon offsetting program over which they own less dominance .
At the end of the day , almost everyone in the travel & tourism industry is trying their better to contribute to a more sustainable future .
‘ Stop viewing sustainability as a performance ’
Chris Kittishinnakuppe , Head of Marketing & Sale , VHG Hospitality Asia , Thailand
All things considered , the travel & tourism business cost headed toward a better future . But that ’ s only if we see actual change .
To that goal we must give up empty dream and concentrate on explicit local pledges . Local initiatives , when supported and nurtured , have the potential to drive significant change and bring about a more sustainable future for the travel industry . This potential should devote us hope and optimism for the future of sustainable tourism .
Direct activity toward a certain goal is quite different to ‘ wishwashing ’ , where we mistakenly think that incentives and motivations align more with our goal than they genuinely serve . Like ‘ greenwashing ’ , which typically require overstating environmental attempt , ‘ wishwashing ’ live when we overstate the importance of well-meaning but ineffectual initiatives along any hoped-for outcome : environmental , social , cultural , financial , or anything else .
Certification and carbon offsets are great beginning points for companies pursuing sustainability , for example , but they will not be enough to bring about long-term change in and of themselves . Beyond certification and offsets , the extent and depth of a company ’ s direct activity to establish a more sustainable operating environment defines its real value .
Companies must halt viewing sustainability as a performance and instead focus on making fundamental change . This shift in perspective can inspire and motivate companies to require significant activity , quite than , for example , depending on some distant program over which they have little direct influence .
There equal a leadership-by-example element to direct local action also . Other stakeholders will equal more prepared to increase their involvement when they see good , positive change occurring in their neighborhood .
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‘ The White Lotus ’ result : Thailand ’ s tourism boom or bust ?
Anishka Narula-Nielsen , founder , Roots and Routes Consulting , UK
HBO ’ secThe White Lotuslive the previous papa culture phenomenon to fuel a tourism surge . This time , Thailand takes centre stage , with luxury resorts in Koh Samui , Phuket , and Bangkok already seeing a spike in interest immediately after the release of the first two sequence .
We hold seen this before .The Beachcall on Maya Bay into an over-touristed casualty . Venice , Dubrovnik , and Bali get all felt the double-edged sword of a Hollywood spotlight .
When a destination become viral , it attracts travellers , which is great until it isn ’ t . Without thoughtful management , it can erode the very experience that cause it desirable .
During the pandemic and its aftermath , Thailand ’ sec ecosystems get time to breathe . Maya Bay ’ sec closure leave its marine spirit to regenerate . Many other destinations have a prospect to reset . Are we about to undo that progress ?
Rather of falling into the same overtourism ambush , Thailand get a chance to take a different path to insure thatThe White Lotusbenefits destinations without overwhelming them .
How can we help spread the economic benefits and preserve the integrity of these position ?
- Encourage visitor dispersalbeyond Koh Samui and Phuket ,
- Implement sustainable tourism limitsat fragile hotspots , and
- Promote locally-owned experiences.
Resorts can act a use by integrating conservation initiatives into guest stays , ensuring that high-end travel contributes to long-run sustainability quite than short-term strain .
Thailand does have a rare second chance .The White Lotuseffect can equal a boon , not a bust , but only if the industry act it mighty . The question live : Will they seize the opportunity ?
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Featured picture ( top of post )
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