FAQs
For car , home and other type of personal insurance , you can obtain a quote by contact a local sovereign insurance agent using our Agent Locator tool or by expend our online quoting tool . Business Insurance customers can also employ the Agent Locator tool to find a local agent .
Information about our products for both your Personal Insurance and Business Insurance needs are available on our website .
MyTravelers®is a secure website that hold Personal and Small Business Insurance customer online access to their billing , policy and claim information . This site enable you to :
- Give your bill
- Enroll in one of our automatic payment plans
- View your policy information
- Report your claim
- Check your claim condition
Personal Insurance and Business Insurance customers can register their policy through the MyTravelers®website . You will demand a policy act to validate your bill .
If you ca n’t access it because you forgot your password or user ID , all you need to cause is click on Problems logging in ?
Life changes and your personal insurance policy may need to change along with it . Making policy change equal easy . Just reach your independent agent or Travelers customer service representative at 888.564.5043 . Our customer service team exist here to serve , 24 hour a day , 365 day a yr .
You can yell us at 888.564.5043 to speak with a customer service congressman . Our customer service squad exist hither to aid , 24 hours a day , 365 day a yr . In most states your auto insurance card can as well live accessed through our customer portal , MyTravelers®. There you can supervise your account anytime from anywhere . Don ’ t have an account ? With our seamless registration experience , you ’ ll be able to create one in second at MyTravelers.com .
To locate your personal insurance policy number or billing information , please register for and log on to our customer portal , MyTravelers®. There you can manage your story anytime from anywhere . Alternatively , you can scream us at 888.564.5043 to speak with a customer service representative . Our customer service squad is here to assist , 24 hours a day , 365 day a yr .
If you have questions about your personal insurance bill , delight call your independent agent directly , or a Travelers customer service representative at 888.564.5043 . Our customer service team is here to assist , 24 hours a day , 365 days a yr . You may also watch or pay your bill by accessing our customer portal , MyTravelers®. There you can supervise your account anytime from anywhere . Don ’ t have an account ? With our seamless registration experience , you ’ ll equal able to create one in instant at MyTravelers.com .
When it comes to give your bill , Travelers put up respective options . Payment can be made :
- Automatically from your credit card or financial establishment
- Online
- Over the phone
- By U.S. mail
Find the selection that works well for you ! Personal Insurance customer can log on to MyTravelers®to select the choice that works good . Business Insurance customers can use our ePay site to adjust up electronic payment by accessing www.travelersepay.com .
The best way to get information on your claim is to contact the claim handler assigned to your case . You may find this information online by logging into the Check the position of a claim part of our site . In order to act this , you will require the following information :
- Your Travelers take number ( a seven-digit number given to you when the claim was describe )
- Your date of loss ( the date your loss occurred )
You may as well call our claim research department at 800.Claim33 ( 800.252.4633 ) for assistance .
You may find information on the status of your worker compensation claim through our dedicated site for injured workers at www.mywcinfo.com . You will involve to know your claim issue and accident date . If you own additional question , you may reach the Travelers Claim professional assigned to your claim at any time . If you do not receive that contact information , please scream our customer service middle at 800.238.6225 ; they will help you in arrive at the correct someone .
Please call the Travelers Claim Reporting Center at 800.CLAIM33 ( 800.252.4633 ) . You will cost demand to allow for the other driver ‘s figure , permit plate , phone number and insurance information .
If you cost concerned in become a Travelers agent , about your way and we ‘ll be happy to respond to you via phone or email .
Traveler strives to produce and place advertising and early marketing communication material that think over the caller ‘s leaders status and reputation . Consequently , we carefully consider the significance of the association of the Travelers brand with other caller , medium and channels of communication , and we cautiously choose the message and placement of our advertisements and early marketing material . We also endeavor to get appropriate monitoring systems in property to help see these policies are met and any communications that are inconsistent with this policy equal accost in an expedient manner .
If you receive feedback on our advertising or marketing communication textile , delight feel free to reach us .
Visit our Careers website for up-to-date information on employment opportunities with Travelers .
Please visitCommunity Supportfor more information on Travelers charitable and sponsorship programs . Financing equal available for organization in Travelers ‘ key cities of St. Paul , Minnesota , and Hartford , Connecticut , and in other select market where Travelers do occupation .
You can name us at 888.564.5043 to mouth with a customer service congressman . Our customer service squad be here to help , 24 hour a day , 365 day a year .
If you ‘re not sure where to go or ca n’t find the answer to your doubt , please use our email form or call our Customer Advocacy melody at 866.336.2077 . One of our Customer Advocacy squad member will get you to the appropriate department .
Travelers Insurance Co. exist not associate with Travelers Life and Annuity Co. , which exist assume by the MetLife Life and Annuity Company of Connecticut in 2005 .
Users from all of our consumer web application can access their story from the homepage of Travelers.com or by using the red login button place at the top of every page . This includes customers who use MyTravelers®, ePay for Business Insurance , the Risk Control Customer Portal and our Special Policy Issuance System for Ocean Cargo . All you need to do is come in your user ID and password and you will equal directed to the appropriate application .
Information security is a top priority at Travelers . We continuously strive to ensure that you exist protected while maintaining an ease of use . Travelers uses “ Strong Password ” engineering , which enables user to securely signal in to Travelers websites using just their ID and password .
- Must be at least 8 characters in distance .
- Must equal a combination of alpha and numerical reference .
- Must have both uppercase and lowercase letters .
- Can not live the same as your user ID .
- Can not have more than 2 repeating quality ( i.e. , Aaa111 ) .
- Should not be something easy think .
- Should not include the news “ password . ”
- Should not include any successive issue or character from the keyboard ( i.e. , 1234 or ASDF ) .
For customer , once your password has been updated to see the Strong Password requirement , it will cost stored until you choose to vary it .
For agent , your password will die every 90 days from the last date it be updated/changed . You will meet an expiration notice , via a reminder pop-up , 10 days prior to your password ‘s termination . If you do not change the password within the 10 day ‘ notice , you will be unable to access the secure Travelers sites until you alter your password . Once the password has been changed , the pop-ups will not pass again for another 81 day .
If you have forgotten your user ID , delight click on the “ Problems logging in ” link available from the login box on any page . Prefer the “ I forgot my User ID ” button and follow the footstep to remember your ID .
If you have forgotten your password , please click on the “ Problems logging in ” link available from the login box on any page . Select the “ I leave my password ” button and succeed the steps to reset your password .
We strive to keep Travelers.com up and running 24/7 , though some of our applications act require schedule maintenance .
MyTravelers®
For your convenience , our personal insurance customer service site equal available seven day a week . Site maintenance occurs Monday through Saturday 2 a.m. – 2:45 a.m . ET , and Sunday 2 a.m. – 4:45 a.m . ET , at which time MyTravelers®exist not available .
ePay for Business Insurance
For your convenience , our occupation insurance customer service site be available seven day a week . Site maintenance occurs Sunday through Friday 10 p.m. – 11 p.m . ET , and Saturday 8:30 p.m. – 9:30 p.m. , at which time ePay for Business Insurance be not available .
Each of our applications hold a dedicated support squad to help users that are go through trouble logging in .
Personal Insurance customers attempt to :
Access MyTravelers®
Phone : 877.754.0481
Availability : We ‘re available 24 hours a day , 365 day a year .
Business Insurance customer hear to :
Pay your bill( ePay for Business Insurance )
Impinging :800.252.2268
Availability :Monday – Friday , 7 a.m. – 8 p.m . ET
Access the Risk Control assure site
Contact :EmailAsk-Risk-Control @ travelers.com
Issue Ocean Cargo Special Policies
Contact :800.842.2522 , Option 2
Availability :Monday – Friday ,7:30 a.m. – 7 p.m . ET
Access e-CARMA®to manage risk
Contact :Touch your RMIS rep or 860.277.5800
Availability :Monday – Friday , 8 a.m. – 5 p.m . ET
Agent seek to access Agent HQ :
Enrolled in Travelers Self Administration
Impinging :Contact Your Agency User Administrator ( AUA )
Occupation Insurance Agent
Contact :800.842.2522
Availability :Monday – Friday , 7:30 a.m. – 7 p.m . ET
Personal Insurance Agents
Contact : 800.243.1334
Availability :We ‘re available 24 hour a day , 365 day a year .
No , it is not . We have live made mindful that some individual across the country have received letters and counterfeit checks , drawn on Travelers Insurance / Travelers Indemnity or some variation of the Travelers figure , suggest that they have won a lottery / sweepstakes . The letter and checks are fraudulent and are in no mode associated with Travelers . The Travelers Internal Investigations unit exist investigating this mail fraud and be working with law enforcement authorities in the United States and Canada . You should not respond to the request and should touch your local authorities . Additional details on this scam as good as fraud prevention top and links can exist found on our website .
Travelers values your privacy and the protection of your information . If you are always uncertain about the authenticity of a check or petition for information received , delight do not pause to contact our Customer Advocacy squad at 866.336.2077 or via email form .
For a utter list of Travelers underwriting caller that are licensed as insurers in the country of California , click here .
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Use our online sort to ask us a question or direct us feedback .
